Introduction to Egencia · 2019-11-18 · • Last date to make new reservations with CWT/GetThere: 28Oct’2019 • If booking travel on or after October 29, please wait and book

Introduction to Egencia

The BP team

Kendra GleasonService Delivery Manager – Americas –

Global Travel Risk

Kathy SilvermanCategory Director, Travel Meetings & Events.

Lisa StanfordGlobal Category Manager, Airlines, Travel

Technology and Ground.

Richard EadesGlobal Category Manager (Hotels, Meetings & Events)

Jessica Jia Xin RongService Delivery Lead - APAC

Laura AshallService Delivery Lead – EMEA & Global

Communications

Sarimah BurhanService Delivery Manager – APAC

Andy RobertsGlobal Service Delivery Manager

Egencia Team

Ryan NevadaGlobal Account Manager

Amanda TeoService Performance Manager

Alba MendesRegional Account Manager, LATAM

Alka DasguptaRegional Account Manager, APAC

Karina SteinbergRegional Account Manager, EMEA

▪ BP’s travel transformation

▪ Who is Egencia?

▪ Supporting your global travel program

▪ Mobile – Egencia app

▪ Demo of Egencia site

▪ Booking air, hotel, car, and rail

▪ Approvals, guest profiles, groups

▪ Questions

Agenda

BP’s travel transformation

Introduce a new approach to booking and managing business travel for BP

Minimise negative impact on employees and suppliers

Bring to the business a suite of new, better consumer-style travel technology

Unlock as much value as possible from the change (e.g. savings; utilisation; economy of scale; safety)

Maintain and safeguard supplier and internal stakeholder relationships

• Launch date with Egencia: 29Oct’2019

• Last date to make new reservations with CWT/GetThere: 28Oct’2019

• If booking travel on or after October 29, please wait and book your trip with Egencia

• CWT will continue to support trips already booked with CWT.

• After the cutover date, check the MyTrip site for contact information.

Important Dates

Go Live : 29Oct’2019

Last Date with CWT/GetThere:

28Oct’2019

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Expedia Group is the world’s largest, diversified travel platform

High volume and diversity of demand

Broad and diversified supply

+1.8MVacation rentals

+550Airlines

+150Car rental companies

Scale and relevance

Ability to test and innovate faster

Best in class customer and partner

experiences

Coverage across 66+ countries

4,000+ worldwide employees

32Local languages

2,000+Travel consultants with an average of fifteen

years experience

Always… 24/7/365 direct line to Travel Consultants

Global Platform with Local Service

▪ Air & hotel policy

▪ Flying time less than 4 hours : Economy class

▪ Flying time more than 4 hours : Business class

▪ Class 3 and 4 carriers : Shown out of policy

▪ Hotels : BP preferred setup in the system

▪ Lowest logical fare : Select lowest fare

▪ Advance purchase : 14 days

▪ Form of payment : Individual credit card

Travel policy overview – No change to policy

How to access your Egencia account

LINK

http://bp.egencia.com.au

All bookings should be made online, with the exception of complex itineraries or when indicated on the Egencia site.

EgenciaApp

Apple via app store and Android via Google Play.

Egencia Online

Phone numbers: I will show you where to find this for your country on the website

Calls will automatically route to Emergency After Hours support staff when the business day ends

Business Hours: Monday - Friday, 7.00am – 7.00pm (during AEST)/8.00pm (during AEDT)

Phone: : +61 2 9239 4417Email : [email protected]

Visa Provider: CIBT ( Access it through the Egencia website )

Customer service

Travel related queries – who to contact?

Egencia related queries BP related queries

Customer Service• Online & offline

reservation queries

• Website or navigation assistance

Invoice Care• Invoice queries• Fees• Credit note• CopiesSLA: [email protected]

Data• Profile concerns• Policy questions

[email protected]

[email protected]

Travel Invoice

Queries on invoicing? Contact your Invoice Care team directly through the website – Tools > Expense > Customer Invoice Care and complete the form

Invoices will be available online 48 hours after your ticket has

been issued

Payment through Egencia: invoices will be available on

Egencia 48 hours after you have checked in to the hotel.

Payment at the hotel: invoice and payment will be with

the hotel directly

Payment and invoices will be provided by the car rental agency

directly

Invoices will be available online 48 hours after your ticket is issued

AIR HOTEL CAR TRAIN

Getting your receipts to Concur

• Send receipts to [email protected] Time Set-up if not already done

• In Concur, click on profile “Profile Settings” in upper right corner.• Click on “Personal Information”.• Scroll to Email Addresses Section, click “Add and email address”.• Once added, ensure you Verify the address.

• Then email your receipts and photos of receipts to [email protected]• Create Microsoft Outlook rules to automate

C O N F I D E N T I A L

Booking Online with Egencia: Demo

C O N F I D E N T I A L

Travel with the Egencia App

The Egencia App

Visit BP app store to download

• View your itinerary and travel details

• Book flights or hotels

• Access recently searched locations

• BP preferred hotels and travel policy

• Travel notifications

• Also available on Smartwatch!

The Egencia App SSO Login

1. Select SSO login 2. Input your work email address and tap “Verify”

3. Tap on your company name

4. Input your usual work credentials

Top tips

Ensure your name matches your travel documents

To get the lowest fares book at least 14 days in advance.

Hotels – Review rate types and inclusions (BP preferred / Egencia / Expedia)

To remain in policy book options without a red flag

Login after go-live. Complete your profile including your mobile number and credit card details

Check out the mobile app for real time travel alerts and mobile only deals!

Search by office location and use filters for hotels

What if I find a cheaper fare?The Egencia Flight Price Guarantee

Call to local Customer Service

Limit of reimbursement per person per client: 3 refunds per traveler per calendar month regardless of the number of accounts used by the traveler. And a limit of $/€/£5,000 per client, monthly.

All conditions above completed?

Egencia will refund the difference

Fare/airline eligible

• Available publicly for purchase

• Excludes metasearch sites, special fares such as rewards, bulk fares, charter, etc.

Same currency

As the one seen on your Egencia website

Same country

• Public website in the same country

• Officially licensed website authorized to sell travel

Same itinerary

• Exact same dates & time, same flight numbers, etc.

• Same cabin, carrier and rules

The list above is not exhaustive.

P RE S E N T A T IO N T IT L E

Q&A

Thank you!

Appendix

Egencia Online Exchange

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Change – If Change button present you can change your

flight online

Select the flight you wish to change

Choose the dates for your new flights

Select your new preferred flight

Cost displayed includes the fare difference and airline

penalty if applicable

Change Now –Confirm the exchange

What you will get by booking with Egencia

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We focus on quality and service

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Expert travel consultantsAveraging 10 years experience and tenure

Information & travel adviceSupport for all your questions around your booking or the website

Complex bookings & special requestsMulti-destinations, ferry, European rail, changes to rail, low cost carriers, scheduled airlines post ticketing

Your team of travel consultants is one call away• Phone number: +61 2 9239 4417

• Email address: [email protected]

Monday - Friday, 7.00am – 7.00pm (during AEST)/8.00pm (during AEDT)

• Emergency afterhours available 24/7/365