Housekeeping

THE HOTEL HAS A OWN LAUNDRY. LAUNDRY OF HOTEL LOCATED AT UNDER 1 FLOOR.THE ADVANTAGE S OF LAUNDRY ARE FOLLOWING:

* WHEN THE GUEST’S CLOTHES WAS DIRTY. THE LAUNDRY GIVE CLEANING SERVICE FOR GUEST* LAUNDRY GIVE SERVICE FOR EMPLOYERS : CLEANING THEIR CLOTHES EVERY DAY

* ROOM LAUNDRY SUPPLY SERVICE

Does the hotel have it’s own laundry? What are the advantages of having laundry?

HOW/WHAT DO YOU NAME CHEMICALS FOR?

HAVE 3 DIFFERENT KINDS OF PRODUCT:

WINDOW CLEANER

A HEAVY DUTY

BATHROOM CLEANER AND A ROOM DEODORIZER

NAME OF THE CHEMICALS:

METHYLENE CLORIDE

BLEACH

TRACHLOROETHYLENE

GLYCOL

DIPROPYLENE

Hotel service 172 guestroom.Types of rooms are following:* Superior room* Junior room* Diamond Court* Pearl BunGlow* Sapphire Minivillas* Executive Suite* Presidental Suite

How many rooms are the Hotel?

Housekeepers are cleaning 19 rooms per work day. And for each rooms they are have to spend 23 min.

How many rooms does an employee have to clean in work day? And how much time they

have to spend?

Housekeeping department have 2 shits. They are:-- Day Shift-- Night Shift

How to you define shifts?

75 percent of housekeeping problem, not chemistry, not machines.

Usually, the housekeeping people are not highly paid, they are generally at the low end of the

spectrum. In some places the pool of talent is not great; it

could be this is the people's second job. Sometimes in the evenings there are problems

with fatigue, with motivation. There are some highly motivated custodial

people, but many are working other jobs and only take these jobs to make ends meet.

As a Housekeeping Manager how do you motivate employees when they have

problems?

How do you prefer to treat with

employees?

I prefer to treat with employees the democratic style. Because of:

The democratic style takes place when all policies are reached after group discussion and decision,

encouraged and facilitated.

WHAT AREAS ARE HOUSEKEEPING DEPARTMENT IS RESPONSIBLE TO CLEAN FOR? AND NOT RESPONSIBLE?

Areas are responsible:GuestroomsPublic areaLaundry roomHousekeeping storage areasKitchens

Areas aren’t responsible:OvensKitchen hoodsSwimming pool