Transcript
Utilizing the Closeout Procedure to Build Owner Relationships
By Cristina Alarcon and Nicholas ThompsonBarton Malow Company
Summer 2016
About Us
Central Region: Chicago Office
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How does BMC Closeout a Project?
Precon Awarded Planning Construction Closeout
CloseoutFi
nal S
teps
Release Retention / Final Payment
Operation & Maintenance
Warranties
As-Built Drawings
Owner Training
Testing / Commissioning Reports
How Can We Utilize Closeout to Build
Relationships?
DocumentationO
nsit
e W
alkt
hrou
gh
Conducted after 1 year of turnover
Address items of concern
Gathering client feedback
Take pictures to recall incidents
Creating a Database
Compile Data Upload
Accessible
Searchable
Evaluation Database
PROPOSED AREA
For the Public
Evaluation Database
Interested in seeing what other clients have to say about our work or how we are working to improve our next projects? Search this database to learn more
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Evaluation Database
Evaluation Database
Search by
Issue
Sector
Evaluation Database
Evaluation Database
Internal
Evaluation Database
Evaluation Database
Data Forms
Itemized IssuesProject
Issue #1
Submittals Specs Drawings Pictures
Issue #2
Submittals Specs Drawings Pictures
GoalsImprove efficiency
Improve client satisfaction and relationships
Improve safety
Create transparency
Reduce possible future costs
ConsLash back
Misunderstandings
Legal Issues
Time and money needed for database
Mitigating Cons
Communication
ProsCosts and Efficiency
Relationships/Connections
Reputation
INNOVATION
What’s the Finish Line in Construction?
RecapEfficiency & Cost
Satisfaction
Relationships
Transparency
Thank You!● Tricia Humitz, HR Coordinator● Hal Strider, Sr. Project Manager● Bruce Bare, Supervisor ● Zachary Bianchini, Preconstruction (former LEAPS)● Clarissa Rogg, Project Engineer (former LEAPS)● Rob Beebe, Safety Manager ● Stephanie Vazquez, Project Coordinator● The entire Chicago Office for a very informative summer● Don Davis (VP Marketing & Development)● Everyone here today for listening and participating!
Questions?
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