BETTER TALENT. BETTER BUSINESS.

EMOTIONAL INTELLIGENCEDECONSTRUCTED PROFESSIONAL DEVELOPMENT DAY –VIRTUAL

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JULY 14, 2020

AGENDA

Emotional Intelligence Overview

EQ – Self Management

Discussion Question One

EQ – Social Awareness

Discussion Question Two

EQ Goal Setting / “Aha” Moments

EMOTIONAL INTELLIGENCE

Start with the definition of emotions first:

A physiological experience which manifests itself in neuro-muscular, respiratory,

cardiovascular and hormonal changes including modifications in thought and

behavior.

Emotional Intelligence is:

Your ability to recognize and understand emotions, and your skill at using

this awareness to manage yourself and your relationships with others.

(Drs. Bradberry and Greaves – EQ 2.0)

IQ VS. EQ

IQ is cognitive intelligence. This is the intelligence that

people are generally most familiar with, as it is the type

this is most often referred to when the word

“intelligence” is used. It is also the type that is most

often measured through testing and estimated through

things like grade point averages.

EQ is emotional intelligence, which as we just learned

is all about identifying emotions (in ourselves and

others), relating to others, and communicating about

our feelings.

SO WHY DOES

EQ MATTER IN

OUR CAREER?

THE FOUR CORE EQ SKILLS

SELF AWARENESS

TRIGGER MODEL

How emotions affect our actions

DISCUSSION QUESTION ONE…

We all have triggers – and if we are not aware of those triggers or able to manage our emotions we can exhibit

undesirable behavior.

With your group please share one of your triggers and “self talk” mantra that helps to create a positive outcome.

FOLLOW UP CONVERSATION

I want to remind you that EQ – Self Management is a skill…. There are days you will manage triggers extremely well and days you may not… the growth comes as those triggers bother us less OR we manage them to a positive outcome OR we simply recognize bad behavior and want to change it…

What brave volunteer (or three) would like to share an example of a trigger – self talk / positive mantra – and outcome.

Any other questions / discussion related to Self Management?

SOCIAL AWARENESS

What’s above the surface?

One observation

may not be the

whole story

What’s below the surface?

WHO DO YOU SEE?

DISCUSSION QUESTION NUMBER TWO…

Social Awareness is the ability to recognize triggers and emotions in others – we often say how well can you “read the room”?

Inappropriate / Out of Place Behavior versus alignment with people and the surroundings.

With your group please either share an example of when you misread a situation OR some strategies on how to uncover what’s really going on with someone else.

FOLLOW UP DISCUSSION

What brave EWL member (or two or three) is willing to share a story of strong social

awareness or perhaps a time they misread / made assumptions / judged someone else.

Does anyone have any perspective / experience on this topic from an equity &

belonging perspective that they’d like to share…

IF YOU ARE UNCERTAIN ABOUT SOMEONE’S EMOTIONAL

REACTION…

Ask a colleague if they’d prefer video or a phone call to connect

Ask questions one on one versus as part of a large group

Really be present… avoid distraction of phone, texts, IM’s – even if you can only do

that for a few minutes

If you’ve used assessments with your teammates – go back and read about their

profiles

Practice active listening… “so if I understand you correctly… OR “so if I heard you

correctly…” “Did I get it right – is that what you meant…?”

RELATIONSHIP MANAGEMENT

Successful Relationship

When all three needs of

the relationship are met

RESOURCES & NEXT STEPS

EQ 2.0 by Travis Bradberry & Jeanne Graves

Lots of books on EQ available on Amazon

Harvard and Center for Creative Leadership provide abundant resources on Emotional Intelligence

www.talentsmart.com

EQ Assessments & Workshops

What’s one thing you can work on this week related to EQ?

www.thenovogroup.com

NOVO’S NOBLE WHY

Novo lives out its passion of positively impacting our communities by enhancing the careers of the people in them. We help organizations solve complex people challenges by finding the talent you can't, and transforming the people you have.

NOVO’S HOW & WHAT

We invest in learning your unique culture and challenges. Then through our proven, flexible and customized methodologies, we get to work moving you forward.

THE NOVO GUARANTEE

Novo works tirelessly to find and develop the right talent. If we can’t, we provide the market data why not and what can be done about it. We don’t leave our clients hanging without options.

EMAIL PHONE

THANK YOU

414.550.3403natalieforward@thenovogroup.com

Natalie Forward

BETTER TALENT. BETTER BUSINESS.

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