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Integrating social customer service into your omni channel strategyv2

Integrating social customer service into your omni channel strategyv2

Category: Business
Released: January 13, 2017
10 Customer Experience Predictions

10 Customer Experience Predictions

Category: Business
Released: April 15, 2017
What's The Best Metric For The Contact Centre?

What's The Best Metric For The Contact Centre?

Category: Business
Released: January 13, 2017
P&Q Awards 2016

P&Q Awards 2016

Category: Business
Released: January 13, 2017
The scope of interaction analytics

The scope of interaction analytics

Category: Business
Released: January 13, 2017
What's The Recipe For Amazing Social Customer Service?

What's The Recipe For Amazing Social Customer Service?

Category: Business
Released: January 13, 2017
How to stop firefighting & create breathing space

How to stop firefighting & create breathing space

Category: Business
Released: January 13, 2017
Protecting customer experience while controlling contact centre fraud

Protecting customer experience while controlling contact centre fraud

Category: Business
Released: January 13, 2017
Change or die

Change or die

Category: Business
Released: January 13, 2017
Managing Technology Innovation In Contact Centres

Managing Technology Innovation In Contact Centres

Category: Business
Released: January 13, 2017
The Foundations Of Digital Customer Service

The Foundations Of Digital Customer Service

Category: Business
Released: April 16, 2017
Predictive Analytics And Churn

Predictive Analytics And Churn

Category: Business
Released: April 16, 2017