Slide 1 1 MANAGEMENT OF QUALITY Chapter 9 MIS 373: Basic Operations Management Additional content from L. Beril Toktay and Jeff Heyl Slide 2 LEARNING OBJECTIVES After this…

Slide 1 Chapter 9 Management of Quality Slide 2 Chapter 9: Learning Objectives  You should be able to:  Define the term quality as it relates to products and as it…

Management of Quality Management of Quality Chapter 9 GM Recall http://www.cbsnews.com/videos/gm-recalls-8-2-million-more-cars/ Work as a group and prepare to answer the…

9-1 You should be able to: 1. Define the term quality as it relates to products and as it relates to services 2. Identify the determinants of quality 3. Explain why quality…

Slide 1 Management of Quality McGraw-Hill/Irwin Copyright © 2012 by The McGraw-Hill Companies, Inc. All rights reserved. Slide 2 You should be able to: 1. Define the term…

PRODUCTIONS/OPERATIONS MANAGEMENT Chapter 9 Management of Quality Chapter 9: Learning Objectives You should be able to: Define the term quality as it relates to products…