Slide 1 Washington Area Lacrosse Officials Association Slide 2 The customer isn’t always right. But they are always the customer. Slide 3 Safety Direct Customer Contact…
Defusing Conflict Through Conversation Presented by: Jill Weisensel, M.S. Verbal Defense and Influence Consultant "The single biggest problem with communication is the…
Professional Communication: Words as an Option Professional Communication: Verbal Judo and The Art of Gentle Persuasion Washington Area Lacrosse Officials Association The…