Slide 1 CCA – Customer Effort Simon Hunt, Head of Quality, Capita Customer Management Slide 2 Idea in Brief Conventional wisdom holds that to increase loyalty, companies…
CCA â Customer Effort Simon Hunt, Head of Quality, Capita Customer Management Idea in Brief Conventional wisdom holds that to increase loyalty, companies must âdelightâ…
Using Technology with Classroom Instruction that Works Providing Recognition And Reinforcing Effort Staff Development March 29, 2010 Instructional Strategies that Affect…