1. TimLoo StrategyDirector,Foolproof Win/Win Redesigning business culture and thinking around the customer 2. @timothyloo #UXSTRAT A bit about me 3. Photo Credit: http://www.flickr.com/photos/76029035@N02/6829415429…

1. TimLoo StrategyDirector,Foolproof Win/Win Redesigning business culture and thinking around the customer 2. @timothyloo #UXSTRAT A bit about me 3. Photo Credit: http://www.!ickr.com/photos/76029035@N02/6829415429…

1. The Best Service Is No Service Roy Kenagy [email protected] www.whatwouldranganathando.org November 11, 2013 Council Bluffs Public Library 2. Should your library depend…

Roche Template The Hidden Value of Marrying Strategies and Activities Common strategy trap Failure to perform a different set of activities than rivals 2 * What is Strategy?,…

PowerPoint Presentation IT service management Shawn Winnington-Ball watitis.uwaterloo.ca @watitisconf #watitis2014 Intro 15 years running UNIX systems First year thinking…

(5) Weiss5thEd Ch06 Readjusted