PowerPoint Presentation January 2014 Service Changes Public Information Meetings Dec. 3 & 10, 2013 2 Housekeeping items The purpose of this meeting is to explain service…

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Speed matters. Customers expect your web site to load in 2 seconds or less. 40% of them will abandon a site that takes longer than 3 seconds. In this presentation, you'll…

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1. The Customer Experience Nigel H.M. Wilson Professor of Civil & Environmental Engineering MIT email: [email protected] 1 2. Outline • The changing environment and customer…

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