Keynote presentation delivered October 3, 2013 at Adaptive Path's Service Experience Conference.

Lightning talk from UX Lisbon, May 17, 2012

whuffieismycopilot whuffie *can* buy me love why would you listen to me: • 18 years in online communities (1992) • 6 years of blogging (2004) • was a beta tester on…

bolognasandwich http://www.flickr.com/photos/pengrin/421065850/ i’m eating a bologna sandwich ...and other updates that should blow your mind. I don’t get it twitter…

Pegasus Travel.com: * Fasten Your Seatbelts! A Business Plan Analysis and Simulation * Boston College Professors Michael Peters and Gregory Stoller adapted this business…

1. 29.07.12 2. This Week... Newsjacking, thirsty squirrel, departure roulette, epic challenge, Bucharest not Budapest Royal Baby newsjacking Various Thirsty squirrel Smithwicks…

the magic of Fiji, you can only discover by sea table of contents INTRODUCTION Feed your soul Have fun – dive in Service – always with a smile You’re an honoured guest…

1. Virtual Marketing, Editorial and Sales Hub PRESENTED BY: 2. PARTIAL LIST OF CLIENTS  Publishers including – Pearson Education, Oxford University Press, Macmillan…

1. WebQuest Assignment How to make an effective learning tool 2. When done well, a WebQuest is a series of separate pieces blended into a seamless whole. 3. Step 1: Select…

1. -were .3 Plan your Work andmfihr' “V -._ A ' _—. . RALPH RSISr.Director.Sales Developinent Achievers 2. Planning the work The risk of n_o*t working the…