Success at retail is about creating great experiences. Just like dating. Sources: 1. 2011 Rightnow Customer Experience Impact Report 2. Harbor Industries: Industry Trends…
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Chapter 2 The Negotiation Process: Four Stages A Key Concept for All Negotiations 2-2 Negotiator and mediator Theodore Kheel summarized a critical concept:2 “Negotiations…
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E-CRM: customer relationship marketing in the hotel industry Diana Luck London Metropolitan University, London, UK Geoff Lancaster London Metropolitan University, London,…