Medication Management and the Joint Commission: A 2009 Survey Experience Jennifer Davis, PharmD, BCPS, MBA Exempla Lutheran Medical Center Denver, Colorado April 2009 Objectives…
1. Customer ExperienceManagementBest Practices for Voice of the Customer (VoC) ProgrammesChris Bland, Research DirectorSPA Future Thinking 2. The Evolution of Customer Satisfaction…
CODE OF STANDARDS AND ETHICS FOR SURVEY RESEARCH Council of American Survey Research Organizations® (CASRO®) 170 North Country Road, Suite 4 Port Jefferson, New York 11777…
1. Passenger Experience Management10 tips for the successful development and execution of Voice of the Customer Programmes for passengers travelling by road, rail, air and…
Slide 1Defining and measuring non technical innovation: Oslo Manual and lessons learnt from innovation surveys 1 Alessandra Colecchia, Karlsruhe, October 16-17, 2008 Workshop…
1. FROM SHELFTO SALE, Every retailer wants to maximize profits,but getting there relies on a dedicated SKU "rationalization" plan.BY DAVID BISHOP owerinventory…
Mobile Market Research 101 Ray Poynter, UK, March 2015 Mobile Market Research 101 Ray Poynter The Future Place 26 March 2015 #NewMR 2015 Corporate Sponsors #NewMR 2015 Supporters…
1. REDEFINING THE VALUE PROPOSITION OF THE LAW LIBRARY Emily R. Florio, Manager of Library Services, Finnegan, Henderson, Farabow, Garrett & Dunner, LLP John J. DiGilio,…
1. Research Quality: Approaches, Outreach, and Impact February 18 – 20, 2015 Istanbul, Turkey The Making of Aditi-A Publisher’s Point of View 2. Key Objectives • Peer…