1. Building an Advocate Community Examples from How Hootsuite Gets Their Customers Raving About The Brand Community Lead, EMEA Let’s be friends -> @DanSpicer Dan Spicer…

1. Building an Advocate Community Examples from How Hootsuite Gets Their Customers Raving About The Brand Head of Community, EMEA @DanSpicer Dan Spicer 2. 11M+ Users worldwide…

Webinar Presentation Ending the Multichannel Frustration. Insights into Delivering Exceptional Multichannel Customer Service © 2012, Genesys Telecommunications Laboratories,…

1. Companiesview customerexperience asone of their topprioritiesUse customerexperiences asa competitivedifferentiatorSource: The State Of Customer Experience, Management,…

Slide 1© 2012 Forrester Research, Inc. Reproduction Prohibited 1 © 2009 Forrester Research, Inc. Reproduction Prohibited January 25, 2012. Call in at 12:55 p.m. Eastern…

How To Get Your Customers Raving About You Building an Advocate Community for Your Brand Dan Spicer @Hootsuite Dan Spicer Community Lead, EMEA, Hootsuite @DanSpicer #CvHNY…

WELCOME! Th bi ill b i i tThe webinar will begin in a momentâ¦. © 2012 Forrester Research, Inc. Reproduction Prohibited1 Embracing the Mobile ChannelEmbracing the Mobile…

2012 CX Index Report Europe Why Customer âSatisfactionâ is No Longer Good Enough Why customer âsatisfactionâ is no longer good enough CONTENTS Executive summary Page…