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Business BillingViews Social CRM Series: Evaluating AT&T

1. Our Series on Social CRMCase File #1: AT&T Corp.Addressing usability, economics, and channel management risksOctober 2011Copyright 2011. BillingViews. All Rights Reserved.…

Business Why social media for customer care

1.WHY SOCIAL MEDIA FOR CUSTOMER CARE Enamul Haque Senior Process Manager IT Service Management tools and Processes 2. New lucrative income stream • The way customers engage…

Technology Total Wine & More: Lessons Learned on a 3-Year Customer Experience Journey

Web Update Lessons Learned On a 3-Year Customer Experience Journey Tuesday, December 2nd, 2014 © 2014, Genesys All rights reserved. â¹#⺠Presentation Title | Month…