Chapter 1 from IM and SMS Reference Services for Libraries, by Amanda Bielskas and Kathleen M. Dreyer.
Slide 1Balancing Digital Reference Services with Real Life in the Library Ann Kunish Greta Bruu Olsen Deichmanske Bibliotek June 28th, 2003 Slide 2 Our Digital Services:…
Slide 1Pros & Cons of IM/SMS for Virtual Reference Kris Johnson, Coordinator AskColorado Virtual Reference Collaborative Colorado State Library Albuquerque, New Mexico…