Documents Data Envelopment Analysis (DEA)

Data Envelopment Analysis (DEA) Which Unit is most productive? DMU = decision making unit DMU labor hrs. #cust. 1 100 150 2 75 140 3 120 160 4 100 140 5 40 50 DEA (Charnes,…

Documents Service Management

Service Strategy Learning Objectives Formulate a strategic service vision. Discuss the competitive environment of services. Describe how a service competes using the three…