Documents Chap 005

Chapter 05 - Service Processes Chapter 05 Service Processes Learning Objectives for Chapter 5 1. Describe the characteristics of service processes and how they differ from…

Documents Chap 08

McGraw-Hill/Irwin Copyright © 2009 by The McGraw-Hill Companies, Inc. All rights reserved. Chapter 8 Service Processes 8-3 OBJECTIVES Service Strategy: Focus & Advantage…