Chapter 02 - Strategy and Sustainability Chapter 02 Strategy and Sustainability Learning Objectives for Chapter 2: 1. 2. 3. 4. 5. Compare how operations and supply chain…

Chapter 06 - Quality Management and Six Sigma Chapter 06 Quality Management and Six Sigma Learning Objectives for Chapter 6 1. Understand total quality management. 2. Discuss…

Chapter 05 - Service Processes Chapter 05 Service Processes Learning Objectives for Chapter 5 1. Describe the characteristics of service processes and how they differ from…

Chapter 03 - Strategic Capacity Management Chapter 03 Strategic Capacity Management Learning Objectives for Chapter 3: 1. Recognize the concept of capacity and how important…

Chapter 07 - Projects Chapter 07 Projects Learning Objectives for Chapter 7: 1. 2. 3. 4. 5. 6. Explain what project management is and why it is important. Identify the different…

Chapter 08 - Global Sourcing and Procurement Chapter 08 Global Sourcing and Procurement Learning Objectives for Chapter 8: 1. Understand how important sourcing decisions…

Chapter 09 - Location, Logistics, and Distribution Chapter 09 Location, Logistics, and Distribution Learning Objectives for Chapter 9: 1. Describe what a third-party logistics…

Chapter 10 - Lean and Sustainable Supply Chains Chapter 10 Lean and Sustainable Supply Chains Learning Objectives for Chapter 10: 1. 2. 3. 4. 5. 6. Describe how Green and…

Chapter 11 - Demand Management and Forecasting Chapter 11 Demand Management and Forecasting Learning Objectives for Chapter 11: 1. Understand the role of forecasting as a…

Chapter 12 - Aggregate Operations Planning Chapter 12 Aggregate Operations Planning Learning Objectives for Chapter 12 1. Understand what sales and operations planning is…