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1. / Chapter INTRODUCTION TO SERVICES This chapter's objectives are to 1. 2. 3. 1. 1. Explain what services are and identify important trends in services. Explain the…

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Slides prepared by John Loucks ã 2002 South-Western/Thomson Learning TM 1 1 Chapter 9 Service Operations Planning and Scheduling 2 Overview      Introduction…

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MARKETING REVIEW INTERNAL MARKETING BUILDS SERVICE QUALIH By W. Benoy Joseph Jfy elderly father was hospitalized after he had a stroke. My .Mom and I took turns staying in…

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Business Welcome to Class 17 Strategic Management: Performance ...

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