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1 ITIL in the Real World: Leveraging ITIL Best Practices for Service Improvement at NYU Presented by Ben Maddox, NYU Information Technology Services Ben.maddox@nyu.eduBen.maddox@nyu.edu.
Documents 1 ITIL in the Real World: Leveraging ITIL Best Practices for Service Improvement at NYU Presented by...

Slide 11 ITIL in the Real World: Leveraging ITIL Best Practices for Service Improvement at NYU Presented by Ben Maddox, NYU Information Technology Services [email protected]@nyu.edu…

Governance vs Management Clarifying what Governance is…and is NOT Richard Taylor, Manager – Systems Engineering Richard.E.Taylor@avanade.com Avanade, Inc.
Documents Governance vs Management Clarifying what Governance is…and is NOT Richard Taylor, Manager –...

Slide 1 Governance vs Management Clarifying what Governance is…and is NOT Richard Taylor, Manager – Systems Engineering [email protected] Avanade, Inc Slide…

YOUR LOGO HERE Slide Master View © (reproduced with permission) Service Level Management All course material.
Documents YOUR LOGO HERE Slide Master View © (reproduced with permission) Service Level Management All...

Slide 1 Slide 2 YOUR LOGO HERE Slide Master View www.itilsurvival.com © www.itilsurvival.com (reproduced with permission) Service Level Management All course material is…

STORAGE MANAGEMENT/ EXECUTIVE: ITIL ® and Other Best Practices Frameworks Jim Damoulakis CTO, GlassHouse Technologies jimd@glasshouse.com Sept. 21, 2004.
Documents STORAGE MANAGEMENT/ EXECUTIVE: ITIL ® and Other Best Practices Frameworks Jim Damoulakis CTO,...

Slide 1 STORAGE MANAGEMENT/ EXECUTIVE: ITIL ® and Other Best Practices Frameworks Jim Damoulakis CTO, GlassHouse Technologies [email protected] Sept. 21, 2004 Slide 2…

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