Marcus Kirchler, Dirk Manhart, Jörg Unger Service with SAP CRM ® Bonn � Boston Contents at a Glance 1 2 3 4 5 6 A B C Introduction to CRM ...................................................…

The case study of 3PL: FedEx Supply Chain Solution Sharon Kuo Silver Lu RA7951021 RA7951055 Jon Dickerson RA6967118 Content Introduction_3PL Current 3PL market A case: FedEx…

1. Marcus Kirchler, Dirk Manhart, Jörg UngerService with SAP CRM®Bonn � Boston206_Book.indb 3 2/3/09 9:29:08 AM 2. Contents at a Glance1 Introduction to CRM  . ..................................................…

Slide 1Servicization: Managing Mission Critical Products As Services That Generate Customer Value Morris A. Cohen The Wharton School, University of Pennsylvania Vinayak Deshpande…

Marcus Kirchler, Dirk Manhart, Jörg Unger Service with SAP® CRM Bonn � Boston 206_Book.indb 3 2/3/09 9:29:08 AM Contents at a Glance 1 Introduction to CRM ...................................................…

Marcus Kirchler, Dirk Manhart, Jörg Unger Service with SAP® CRM Bonn � Boston 206_Book.indb 3 2/3/09 9:29:08 AM Contents at a Glance 1 Introduction to CRM ...................................................…

Slide 1TAKE Solutions Enabling Business Efficiencies Sridharan Sivan Managing Director Analysts Meet Mumbai September 18, 2008 Slide 2 We understand supply networks  Best…

Marcus Kirchler, Dirk Manhart, Jörg Unger Service with SAP® CRM Bonn � Boston 206_Book.indb 3 2/3/09 9:29:08 AM Contents at a Glance 1 Introduction to CRM ...................................................…