1. Introduction to the ITIL ServiceManagement FrameworkITIL® is a registered trade mark of the Cabinet Office. The Swirl logo™ is a trade mark of the Cabinet Office. IT…

1. Configuration Management with SaltStackAct IIArnold BechtoldtBerlin, 14.05.14 2. 2Topics1. Configuration Management Systems2. SaltStack Fundamentals3. SaltStack Inside4.…

ITIL Version 3: Introduction Martyn Birchall Product Management For HP and Partner Internal Use. May not shared externally. * * Topics ITIL recap The version 3 project Overview…

Module 2: IT Professionals in an Enterprise Module 2: IT Professionals in an Enterprise IT Professional Roles IT Management and Processes Professional Development for IT…

Out ‐Sourcing 2.0  The Next‐Generation of  Outsourcing Calin Rangu Director General 11.02.2009 Bucharest Agenda 1. Why Next-Generation Outsourcing 2. Introduction…