THE GAP MODEL OF SERVICE QUALITY Service Quality  Quality of the service is the degree of conformance of all the relevant features and characteristics of service to all…

Slide 1© 2007 IBM Corporation Using WebSphere Enterprise Service Bus for z/OS Andrew Mead Hursley, UK Slide 2 IBM Software Group | WebSphere software 2 What is WebSphere…

Slide 1IMS and Security Sri Ramachandran NexTone Slide 2 2 CONFIDENTIAL © 2006, NexTone Communications. All rights Traditional approaches to Security - The CIA principle…

1. IT MAINTENANCE SERVICE Presented by: Abhijat Dhawal 80303120011 Abhishek Gupta 80303120017 Aniket Vaidya8030310060Anirudh Prasad 80303120063 2. 3rd Party / Partner Support…

Supply Chain Collaboration: Impacts and Mediation on Firm Performance by Pairach Piboonrungroj B.Econ. (First Class Honours), M.Sc. (Distinction) A Thesis Submitted in Fulfilment…

Slide 1 IMPROVING SERVICE QUALITY AND PRODUCTIVITY Chapter 14 Slide 2 Improving Service Quality The GAP Model is: A Conceptual Tool to Identify and Correct Service Quality…