1. / Chapter INTRODUCTION TO SERVICES This chapter's objectives are to 1. 2. 3. 1. 1. Explain what services are and identify important trends in services. Explain the…
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he complex nature of conceiving, producing, and delivering a service calls for a broad, multifaceted skill set containing certain strong points that can be leveraged: solid,…
Module 1 — Customer Mania Leading a Shift What is in it for you Coach your team to do whatever it takes to make sure customers have the best possible experience and want…