ISO/TS 16949 :2002 Quality Management System Awareness Programme Presentation by: Slide 1 of 244 INTRODUCTION OF ISO 9001:2000 Standards & Importance of ISO Slide 2 of…
Module 1 — Customer Mania Leading a Shift What is in it for you Coach your team to do whatever it takes to make sure customers have the best possible experience and want…
Total Quality Management Total Quality Management What is quality? Dictionary has many definitions: “Essential characteristic,” “Superior,” etc.Some definitions that…
TQM Total Quality Management & Quality Tools 1 Quality and Total Quality Management • Quality is the ability of a product or service to consistently meet or exceed…
DRIVING TEAM EFFECTIVENESS A Comparative Analysis of the Korn/Ferry T7 Model With Other Popular Team Models. By Kenneth P. De Meuse Key Takeaways: •T he Korn/Ferry T7 Model…