1. Customer Experience Strategy:A Deliberate Path to Excellence 2. THE VALUE OF THE CUSTOMER EXPERIENCE STRATEGY“Strategy is about competitive advantage. Without Competitors,…

1. Customer Experience Strategy:A Deliberate Path to Excellence 2. THE VALUE OF THE CUSTOMER EXPERIENCE STRATEGY“Strategy is about competitive advantage. Without Competitors,…

1. Customer Experience Strategy:A Deliberate Path to Excellence 2. THE VALUE OF THE CUSTOMER EXPERIENCE STRATEGY“Strategy is about competitive advantage. Without Competitors,…

1. Welcome!( Updates(from(HDI(Capital(Area( and(HDI(Corporate(( 2/19/14&February&19,&2014& & ©2013&HDI.&All&rights&reserved.& 2.…

Slide 1 Slide 2 1 © E. Gummesson 2011 Addressing service complexity and value through network theory: MANY-TO-MANY MARKETING Professor Evert Gummesson Stockholm University,…

Slide 1 MASS COLLABORATION AND DATA MANAGEMENT Raghu Ramakrishnan Professor, University of Wisconsin-Madison CTO, QUIQ Slide 2 Page 2 University of Wisconsin-Madison DATA…

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