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How AAA transformed their business process improving the customer experience April 16, 2009 Andrew Kramer, PMG Evan Maxey, AAA Agenda Business Context Problem: Service Request…

Business PMG TAG BPM_presentation

How AAA transformed their business process improving the customer experience April 16, 2009 Andrew Kramer, PMG Evan Maxey, AAA Agenda Business Context Problem: Service Request…

Business Sc bridge the gap pres brighttalk april 2014 brighttalk

1. Bridge the Gap With Service Catalog itSMF SLM SIG Glasgow June 2014 2. Why Service Catalog? • To help define what IT does clearly across large distributed organisations…

Business Sc bridge the gap pres brighttalk april 2014 brighttalk

1. Bridge the Gap With Service Catalog itSMF SLM SIG Glasgow June 2014 2. Why Service Catalog? • To help define what IT does clearly across large distributed organisations…

Business Configuration Management Best Practices

1. Configuration Management Best PracticesA Step-by-Step GuideConfiguration Management is at the core of effective service management. The quality of data within the ConfigurationManagement…

Technology 2010 FTTH Best Practices for Bundle Services

1.   2. Best Practices to Deliver Innovative Service Bundles Kerbey Altmann Session: T-904-G Wednesday, 9 AM 3. Speaker Contact Kerbey Altmann Director, Solutions Architecture…

Documents Semantic Web Services Initiative Architecture Committee (SWSA) Co-chairs: Mark Burstein...

Slide 1Semantic Web Services Initiative Architecture Committee (SWSA) Co-chairs: Mark Burstein ([email protected]) BBN Technologies, Cambridge, MA Christoph Bussler ([email protected])…

Documents The Power of the Core Service Catalog Michele Morrison and Judy Shandler EDUCAUSE – Tuesday,...

Slide 1The Power of the Core Service Catalog Michele Morrison and Judy Shandler EDUCAUSE – Tuesday, October 10, 2006 Slide 2 © British Columbia Institute of Technology…

Documents B2B e-marketing: The Big Crew Change

1.Big B2B E-marketing at Schlumberger – Dealing with the Big Crew ChangeRobert SalsmanSchlumberger Marketing CommunicationsHIMA Luncheon, December 2, 20102. The Big Crew…

Business Driving Business Excellence through Innovative IT Service Management

1.Driving Business Excellence Through Innovative IT Service Management IT service management is now driving business-IT alignment. But for it to succeed, IT organizations…