Public cloud 101: Benefits, strategies and security concerns Page 2 of 12 Sponsored by Public cloud 101: Benefits, strategies and security concerns Contents Gist uses IBM…
How AAA transformed their business process improving the customer experience April 16, 2009 Andrew Kramer, PMG Evan Maxey, AAA Agenda Business Context Problem: Service Request…
How AAA transformed their business process improving the customer experience April 16, 2009 Andrew Kramer, PMG Evan Maxey, AAA Agenda Business Context Problem: Service Request…
Organizing for the Cloud Providing additional value to the business by optimizing the IT operations organization for cloud By Kevin Lees, Principal Architect, VMware Cloud…
Creating a service catalog is a critical first step in delivering cloud services and enabling users to order and consume IT services directly. Though a service catalog appears…