1. ANPASSEN SALON AND SPA at Four Seasons Vail2013-2014 NEWH Sustainable Hospitality Design Competition Sustainable Guest Experience - Resort Salon and Spa Theresa Bartlett…

1. Is Your Corporate Culture Having Its Intended Impact?Cindy Gordon CA CPCC Culture SHOCK Coaching 2. Corporate Culture - defined Corporate culture refers to the underlying…

Slide 1Service Characteristics of Travel and Tourism Marketing Objective: discussing four distinguishing characteristics of services and several things management of service…

1.Social Media Today’s Best Thinkers Series presents:Customer Service and Social Media:Best Practices from Best PractitionersBrought to you by2. How to Participate• Submit…

1.Backstage with the Arts April 2015 Four Seasons Private Jet Experience 2. TRAVEL TO NEW HEIGHTS Introducing the Four Seasons Jet. Step on board our Four Seasons Jet and…

1.CHR Industry Perspectives, No. 1, September 2006The Power of Personal Service:Why It Matters • What Makes It Possible• How It Creates Competitive Advantage by Barbara…

1.Welingkar’s Distance Learning DivisionThe Integrative Media CHAPTER-2No Stomach for Second BestWe Learn – A Continuous Learning Forum2. Introduction • In this chapter…

1.Cornell Hospitality ReportBrand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?by Michael Lynn, Ph.D.Vol. 7, No 4, February 2007www.chr.cornell.edu2.…

1.Key Issues of Concern in the Lodging Industry: What Worries ManagersCornell Hospitality ReportVol. 9, No. 4, March 2009by Cathy A. Enz, Ph.D. www.chr.cornell.edu2. Advisory…

1.   2. Quick facts – Toronto | 2009 Toronto gets over 16 million tourists per year (9 per cent of Canada’s total arrivals) There are about 87,900 tourism related jobs…