Navigating Your Online Reputation YOUR COMPLE TE GUIDE Navigating Your Online Reputation: Your Complete Guide 2 There are many ways to think about your business reputation:…
A snapshot of a large US eCommerce client presentation. I work with a range of SMBs and larger organisations to tackle questions on digital strategy, content creation and…
How to spot social buying signals through effective Social Media Management. From Chat to Checkout: In a recent study, 72% of retailers said that social media had a significant…
1. Customer ExperienceManagementBest Practices for Voice of the Customer (VoC) ProgrammesChris Bland, Research DirectorSPA Future Thinking 2. The Evolution of Customer Satisfaction…
1. Alan Stevens The MediaCoach Twitter: mediacoach Keep the customer satisfied 2. Text Is your business like this? 3. Or like this? 4. What do customers know about you? •…
1. Monetizing Android Apps How I Achieved $15,000 Daily Sales on Google Play Katsuaki Sato (佐藤 航陽) CEO of Metaps Inc. http://www.metaps.com/ facebook:www.facebook.com/katsuaki.sato…
1. Online Reputation MonitoringIn The Hotel Industry Do Hotels Really Find It Effective? 2. Understanding Online ReputationMonitoring• Customers Provide Feedback On Products/Services…
1. Review sites, managing your online presence and why the travel industry should care. By MyTravelResearch.com: Bronwyn White 2. Review sites Time to be proactive • Passionate…
1. A thought on “Review” 2. There are a lot of “review” sites on the web: ... 3. Most of these review sites are very active Incredibly many people are writing product…
1. Influencing the Buying Process through Social Media Marketing Paul Sutton Head of Social Communications Twitter: @ThePaulSutton Web: www.thesocialweb.co.uk 2. www.bottlepr.co.uk…