Technology How Implementing Call-Back Technology Improved Customer Loyalty

1. How Implementing Call-BackTechnology Improved CustomerLoyaltyShai BergerCo-Founder & CEOFonoloMark EdelmanVP Member Services,1st United Services Credit Union 2. Why…

Technology How to Boost Customer Satisfaction in Your Contact Center

1. How to BoostCustomer Satisfactionin Your Contact CenterSpeaker:Shai BergerCo-Founder & CEO, FonoloJune 20, 20132:00 PM EDT 2. Waiting on Hold is a Top ComplaintAverage…