1. China Customer Experience ConferenceRitz-Carlton Shanghai PudongWednesday 27th April 2011 2. Today…1. Challenge2. A short introduction3. Defining customer experience4.…
#mktcee / @nixonmcinnes / @jennilloydTo change your market impactyou need to change yourselfCustomer Experience Evolution / March 2014#mktcee / @nixonmcinnes / @jennilloydJenni…