Slide 1 Slide 2 4 th International JISC/CNI Conference Service Quality Assessment in a Digital Library Environment Service Quality Assessment in a Digital Library Environment…

1. BenchmarkSampleCommittees What are they? Why do we need them? How do they work? Created by Mark Feder 2. Benchmark Sample Committees But because the premise of our instructional…

Slide 11 Project web site www.arl.org/libqual/ Evaluating Library Service Quality: Use of LibQUAL+  IATUL Kansas City, MO June 2002 Julia Blixrud Association of Research…

old.libqual.org A fairytale about “22 items and a box” presented by Martha Kyrillidou 19-20 January 2004 Glasgow, UK Relationships: perceptions, service quality and satisfaction…

OpenJDK 64-Bit Server VM warning: Insufficient space for shared memory file: 5254 Try using the -Djava.io.tmpdir= option to select an alternate temp location. RUNNING HEAD:…

SPRING 2009 Vol. 20, No. 3 (continued on next page...) WISCONSIN CENTER FOR EDUCATION RESEARCH ⢠SCHOOL OF EDUCATION ⢠UNIVERSITY OF WISCONSINâMADISON ⢠WWW.WCER.WISC.EDU…