DOCUMENT RESOURCES FOR EVERYONE
Technology Problem Management

1. Welcome! Wl ! If I Knew ThKThen, Wh I Know N What KNow Problem Management #askitsm@ITSMAcademy @ITSM_JayneJayne Groll© ITSM Academy 2. About ITSM Academy  Accredited…

Business Servicedesk plus 8 Overview

1. ServiceDesk Plus Overview Rodrigo Miranda Certified Professional ManageEngine Netrunner Tecnologia 2. ServiceDesk Plus HelpDesk • Ticketing • SLA • Knowledge Base…