September/October 2013  Identifying Target Customers  Online Customer Communication  Customer Retention Tips Devotion To Customers, Staff and Community Fuels Success…

November/December 2012  Brand Building  Succession Planning Case Study Web University, Part 2 Bill’s Quality Auto Care Progressive Shop Lives Up to Its Name Web…

March/April 2013  Success Strategies For 2013  No-Pressure Sales Tactics  Customer Service Myths Inaugural Federated ‘Shop of the Year’ Weathers Motors, Inc.…

November/December 2013  Boosting Employee Morale  The Paperless Shop  Creating Lasting Customer Loyalty Where Customer Service Is A Daily Devotion Steve’s European…

July/August 2013  Marketing to Women  Beating Time Stealers Why Shops Fail Building Customer Confidence Through Consistency Glenway Auto Center C1 Cover 07.13 7/31/13…