Here is a selection of the best digital campaigns I've seen this year. "Best" Doesn't mean "most viewed", but "amazing", "different",…

Personalization is the next big innovation wave in e-commerce. You need to use everything you know about each customer so you can market and sell to them more effectively…

The difference between Personalization and Customization. Also explored are user experience issues with personalization. Case study of personalization features in GMail,…

In this webinar we will take a look at the key trends that are set to shape tomorrow's bank. First off we'll be discussing some of the trends that were emerging…

Presentation based on recent research on cloud computing in healthcare for consumer-facing applications.

PERSONALIZATION DATA SPECIFICATIONS FOR DEBIT AND CREDIT ON CHIP © MasterCard International Incorporated August 1998 Notice: The information contained in this manual is…

Five essential steps to drive deeper engagement with your website

ISITE's Amanda Bernard and Derek Phillips share their perspectives on user experience and content strategy in this slide deck from the Path to Personalization Webinar.…

We can bet you've been appalled and underwhelmed by the level of customer service you've received by a company. Have you ever been pleasantly surprised and delighted…

Keynote at http://sdow.semanticweb.org/2011/