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1. Chapter 2: Quality Management Gurus1 2. DR. WILLIAM EDWARDS DEMING Biodata: • 1900 – 1993• Graduated from University of Wyoming, University of Colorado (Master in…

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1. Quality an Introduction • Quality concepts - history • ISO 9001 • Processes • QC QA TQM • Staying in business • An introduction to problem solving • Process…

Documents Survey: Why Customers leave a business Poor Service Product Dissatisfaction Better Prices Elsewhere....

Slide 1Survey: Why Customers leave a business Poor Service Product Dissatisfaction Better Prices Elsewhere Other Reasons 69% 13% 9% Slide 2 Quality-Driven Organizations …

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Total Quality Management (TQM) Total Quality Management (TQM) Definicija TQM-a Upravljanje ukupnom kvalitetom (TQM) je korisniku okrenuta, kvaliteti okrenuta filozofija managementa…