Quality Management Gurus Outline We have eight Gurus : Deming Juran Crosby Feigenbaum Ishikawa Garvin Shingo Taguchii _ Despite there are eight gurus in assessing total quality…

Slide 1Survey: Why Customers leave a business Poor Service Product Dissatisfaction Better Prices Elsewhere Other Reasons 69% 13% 9% Slide 2 Quality-Driven Organizations …

Slide 1 Quality Management Gurus Slide 2 Who is guru? “A Guru is a spiritual guide who is considered to have attained complete insight.“ www.wikipedia.com “A guru,…

Survey: Why Customers leave a business Poor Service Product Dissatisfaction Better Prices Elsewhere Other Reasons 69% 13% 9% 9% Quality-Driven Organizations Total quality…

Evolution of Total Quality Principles and Other Quality Gurus Dr. W. Edwards Deming Dr. W. Edwards Deming is known as the father of the Japanese post-war industrial revival…

Quality Management Gurus Outline We have eight Gurus : Deming Juran Crosby Feigenbaum Ishikawa Garvin Shingo Taguchii _ Despite there are eight gurus in assessing total quality…