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Organizational Change [email protected] Organizational Change and Learning Learning Goals 1. Describe four types of organizational change 2. Explain the planning process…

1. Training  is… MAGIC! 2. It’s  Magic! There is NOMAGIC in training,the skills of aneffective trainercan be LEARNEDand DEVELOPED! 3. Training isNOT a cure-all! 4.…

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` ` ` ` ` Service Quality: Customers thinking they're getting better service than expected Satisfaction = f(Expectation and Perceived delivery) SERVQUAL = f(Quality,…

PERSPECTIVE MANAGEMENT Lecture 2. Decision Making 1 We try to you understand 1.That decision making as a rational process. 2. The development of alternative courses of action…