Documents The Power of Perceptions in Shaping Customer Satisfaction Megan McCullough Harsha Khemlani.

Slide 1 The Power of Perceptions in Shaping Customer Satisfaction Megan McCullough Harsha Khemlani Slide 2 Definitions:  From our class slides:  Perception:  A process…

Documents The Power of Perceptions in Shaping Customer Satisfaction

The Power of Perceptions in Shaping Customer Satisfaction Megan McCullough Harsha Khemlani Definitions: From our class slides: Perception: A process that involves sensing…