Documents All Rights Reserved. © 2005 MMMTS MANAGING STRESS IN THE WORKPLACE.

Slide 1 All Rights Reserved. © 2005 MMMTS MANAGING STRESS IN THE WORKPLACE Slide 2 All Rights Reserved. © 2005 MMMTS Stress is a reaction to a basic threat and the basic…

Documents The Power of Perceptions in Shaping Customer Satisfaction Megan McCullough Harsha Khemlani.

Slide 1 The Power of Perceptions in Shaping Customer Satisfaction Megan McCullough Harsha Khemlani Slide 2 Definitions:  From our class slides:  Perception:  A process…

Documents The Power of Perceptions in Shaping Customer Satisfaction

The Power of Perceptions in Shaping Customer Satisfaction Megan McCullough Harsha Khemlani Definitions: From our class slides: Perception: A process that involves sensing…