1. The Journey Mapping Guidance Allows organisations to understand how customers define and experience services from their own point of view Defines what needs to be done…

Slide 1The Journey Mapping Guidance Allows organisations to understand how customers define and experience services from their own point of view Defines what needs to be…

1.Customer Journey Mapping Lawrence Hallett Wales Quality Centre Monday, 8 July 13 2. Key Differences • Less but more depth • Customer Focus • Less overlap • Greater…

1. © Oxford Strategic Marketing Customer Journey Mapping An Introduction 2. © Oxford Strategic Marketing Customer Journey Mapping An Introduction Please note that this…

1. Helping people making choices – "how can we make financial decisions easy?" Henry Tapper First Actuarial 21 May 2015 2. 2 Information is unprocessed knowledge…

© Oxford Strategic Marketing Customer Journey Mapping An Introduction © Oxford Strategic Marketing Customer Journey Mapping An Introduction Please note that this is…

May 2011 v1 Branch Presentation The crisis is not of our making "The price of this financial crisis is being borne by people who absolutely did not cause it, now is…