Business The Journey Mapping Guidance Cabinet Office[1]

1. The Journey Mapping Guidance Allows organisations to understand how customers define and experience services from their own point of view Defines what needs to be done…

Documents The Journey Mapping Guidance Allows organisations to understand how customers define and experience....

Slide 1The Journey Mapping Guidance Allows organisations to understand how customers define and experience services from their own point of view Defines what needs to be…