Rapid-fire Review of the Reference Interview Guidelines for Behavioral Performance of Reference and Information Service Providers http://www.ala.org/rusa/resources/guidelines/…

1 CHAPTER ONE: BACKGROUND TO THE STUDY 1.0 Introduction Academic libraries are struggling with diminishing funds for acquisition of library resources. The price of books…

Slide 1 13 June 2007RSS Basics and Beyond RSS Basics and Beyond Tips and Tricks for Getting the Most out of Syndicated Content Ken Varnum Web Systems Manager University of…

Slide 1 The Reference Interview Slide 2 What’s wrong with this kid? I need a psychology book People (and cats, apparently) need all kinds of information to get through…

Slide 1 Best Practices of Text Reference Service: A Synergistic View Lili Luo School of Library and Information Science San Jose State University Slide 2 Do you own a cell…

Slide 1 www.wgcontemporary.com Slide 2 Before you begin: Check the “System Requirements” and run the test to check for compatibility. Slide 3 For assistance, please contact…

The Humanities scholar in the digital library Jon Rimmer & Jeremy Gow [email protected] + [email protected] Overview of Jonâs bit Overview of the UCIS project Digital…

Profile/Policy Page Completion Goals of this session: -understand the importance of profile/policy pages -finish/SUBMIT profile/policy pages -understand how/why to update…

Library Training Self-Guided Tutorial Information Desk Worker Scenario A Imagine that you are working at the desk and an extremely angry patron begins to yell loudly at you,…

Managing Difficult Patrons with A LE@D Course Tips and Highlights from Objectives: Apply a variety of communication techniques to positively manage various problem patron…