Slide 1The worlds libraries. Connected. Working with Rude Patrons: 24/7 Reference Coop Policies Best Practices in Virtual Reference Susan McGlamery and Wren Spangler 24/7…
Slide 1 Slide 2 Utilizing Your Student Assistants Capabilities STUDENT ASSISTANTS 2.0 Slide 3 History Our Profession has been using Student Assistants since the 1800s Increasing…
1. AdvancedVirtual Reference Training Don BoozerKnowItNow24x7 Coordinator 2. This Afternoon's AgendaIntroduction 3. Google & Wikipedia: Dealing with the 400-Pound…
1. Advanced Virtual Reference Training 2. Don Boozer KnowItNow24x7 Coordinator [email protected] 3. Today’s Agenda • Efficient use of Google and Wikipedia • Refresher…
PowerPoint Presentation Advanced Virtual Reference Training Don Boozer KnowItNow24x7 Coordinator 1 Todayâs Agenda Introduction Google & Wikipedia: The Right Tool for…
Boone Tree Library Association Member Survey 09-12-2005 What topics would you like Boone Tree meeting speakers to address? technology issues Things that pertain to elem.,…
Managing Difficult Patrons with A LE@D Course Tips and Highlights from Objectives: Apply a variety of communication techniques to positively manage various problem patron…