In a world where everything is getting more complex and we are all experiencing personal information overload, there is a growing need to understand the tools and processes…
An overview of Systems Thinking, and how to apply the ideas of Complexity Theory to management of systems, with the results being called "Complexity Thinking".…
Conveying meaning in data quickly is the focal point of analytics. Visual analytics helps you discover new relationships in data, prompts you to ask new questions, and helps…
Customers don't care about these efforts. they care about meeting their needs across touchpoints and across the competitive landscape. When done well, an experience…
Presented at UXPA Boston May 2014, Interaction S.A. (Recife, Brasil) November 2013 and Intuit (Mountain View, CA, USA) October 2013; earlier version given in 2013 in NYC…
Great presentations mean less, not more. Make 'em simple and easy to read, and DON'T TREAT YOUR PRESENTATION AS YOUR SCRIPT. Great presentations aren't made…