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Marketing Branded content and emotional relationships

1. Branded Content & Emotional Relationships KYRA KUIK @KyraKuik 2. What is an emotional relationship? 3. An emotional attachment that bonds a customer to a brand 4.…

Business Start UP 2007: How To Create Devoted Customers - Ivaylo Kunev

1. Как да създадаваме„верни‟ клиенти 2. BG консултанти съобщават “забравете “доволните” клиенти…

Education FEC Day at EAS 2001- Creating a Culture of Service - Shopper Anonymous

1. The Play Providers Conference Creating a Culture of ServiceGraham SeymourShopper Anonymous 2. Who cares?8% 3. Who cares?67% and rising! 4. Where do we start?Creating a…

Documents Service Sells 2012

1. Direct Professional Services “Service Sells”Increasing Sales Through Developing Customer LoyaltyDavid P. Scurlockcopyright 2011 2. D.P.S. Inc.David…

Documents LOYALTY INSIGHTS Keys to Effective Learning

Loyalty Insights The keys to effective learning By Rob Markey and Fred Reichheld Copyright © 2013 Bain & Company, Inc. All rights reserved. Fred Reichheld and Rob Markey…

Documents LOYALTY INSIGHTS Leading a Net Promoter System Company

Loyalty Insights Leading a Net Promoter SystemSM company By Rob Markey and Fred Reichheld Copyright © 2013 Bain & Company, Inc. All rights reserved. Fred Reichheld and…

Documents The Economics of Customer Businesses

=============iÃÃÃ=j~ëçå=`~éáí~ä=j~Ã¥~ÃÃãÃåí December 9, 2004 The Economics of Customer Businesses Very few companies can measure lifetime…

Business The value profit chain

1. The Value Profit Chain Internal service quality Revenue growth Profit- ability Employee Customer loyalty Satisfaction Loyalty Capability Productivity External service…

Business Rob Greeno - The Value of CRM Software

1. The Value of CRM Software: How did I livewithout this stuff?Rob Greeno BSc (BusAdmin) 2. Agenda• What is Customer Relation Management (CRM)?• CRM Facts• Why is CRM…

Documents Uniting Business and Technology Oracle’s Siebel CRM On Demand and Integration to EBS Pam Davis...

Slide 1 Uniting Business and Technology www.cdgroup.com Oracle’s Siebel CRM On Demand and Integration to EBS Pam Davis Melissa Wangberg Slide 2 Growth and the Customer…