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Documents The Contact Center in a Web 2.0 world

The Contact Center in a Web 2.0 world * What frustrates callers? Navigating phone menus (IVRs) Waiting on hold Repeating information Unhelpful agents How can technology address…

Documents Fonolo and The Call Center Using “Deep Dialing” to improve customer relations.

Fonolo and The Call Center Using âDeep Dialingâ to improve customer relations. * What is Fonolo? Fonolo is a platform for enhanced dialing services. We make it easier to…