Business Kwan & Muller-Grochs Cambridge Understanding Complex Service Systems Conference 2011

 

Business Some Thoughts on Value Propositions and Service Patterns

1. Some Thoughts on Value Propositionsand Service PatternsDr. Stephen K. KwanProfessor, Service ScienceManagement Information SystemsCollege of Business AdministrationSan…

Business Moving from B2X to B2X2Y Value Propositions in Service System Networks

1. Moving from B2X to B2X2Y Value Propositions inService System Networks Stephen K. Kwan, Peter Hottum, and Cheryl A. Kieliszewski 1st International Conference on Human Side…